Sol Prozzillo

Sol Prozzillo started working in the field of customer experience in 2007 as a Team Leader Senior at Mercadolibre.com, where they were responsible for selecting and developing the customer service team. In 2019, they joined IguanaFix as an Operations Leader, overseeing the coordination and structure of the cross-functional operations team. In the same year, they also became the Head of Customer Experience at Increase, leading three central teams and contributing to strategic decisions. In 2022, Sol Prozzillo became a teacher of Customer Experience at Marketing UTN.BA, providing training courses in marketing and customer experience. In 2023, they joined UTN Buenos Aires as an Assistant Professor of Marketing I in the Administration degree program.

Sol Prozzillo's education history is as follows:

- From 2021 to 2022, Sol attended WOW! Academy and obtained a certification in Customer Experience.

- In 2021, Sol completed a diploma in Customer Experience at Universidad Tecnológica Nacional.

- During the same year, Sol also completed a course in Product Manager at Coderhouse, focusing on the field of Product.

- From 2020 to 2021, Sol completed the full basic level of English (6 levels) at Centro Universitario de Idiomas.

- Between 2015 and 2018, Sol studied at FAECC and completed a Tecnicatura degree in Gestion de recursos humanos/Administracion de personal, with a focus on human resources management.