Client Executive

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionise the industry.

After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!

Main Purpose

The Client Executive will be responsible for building and maintaining strong relationships with our clients, ensuring their staffing needs are met with exceptional service. The Client Exec will have a deep understanding of client management, strong sales acumen, and the ability to thrive in a fast-paced environment.

You will play a crucial role in the effective and efficient growth strategy of the region/city in which you are based. You will implement strategies and processes to generate revenue growth for Indeed Flex by winning and retaining new business and/or managing and growing existing client accounts. 

The Client Executive will deliver outstanding results in helping clients reduce costs, improve performance, and manage change by utilising Indeed Flex’s technology.  You will be committed to developing long-term relationships based on trust, added value and helping people get jobs. 

Responsibilities & Duties

Client Retention and Growth:

• Develop and implement strategies to retain existing clients and prevent churn.
• Identify opportunities for upselling and cross-selling additional services or products to existing clients.
• Monitor client satisfaction and gather feedback to continuously improve service delivery.
• Track and report on key metrics related to client retention and growth.

New Business Development:

• Identify and pursue new business opportunities to achieve sales targets.
• Conduct market research / lead sourcing activities to identify potential clients and understand their needs.
• Develop and deliver compelling sales presentations and proposals to prospective clients.
• Negotiate and close new business deals, ensuring mutually beneficial agreements.

Client Management & Service Excellence: 

• Serve as the primary point of contact for assigned clients, managing all aspects of the client relationship.
• Understand clients' business objectives and challenges, and provide tailored solutions to meet their needs.
• Regularly communicate with clients to provide updates, address concerns, and ensure satisfaction.
• Coordinate with internal teams to deliver high-quality services and products to clients.
• Ensure high-quality service delivery to clients by collaborating with internal teams, including recruitment, operations, and support.

Consultative Sales: 

• Act as a trusted advisor to clients, offering insights and recommendations to help them achieve their staffing goals.

• Stay informed about industry trends, market conditions, and competitor activities to provide clients with relevant and up-to-date information.

• Address and resolve client issues promptly and effectively, ensuring high levels of client satisfaction.

Reporting: 

• Prepare and present regular reports on account status, client feedback, and performance metrics for both internal (Flex) and external (Client) stakeholders.

Requirements

• Significant experience in an client relations role, multi-site operations preferred
• Industrial temp recruitment/ sales experience required 
• Led client contracts up to £1million independently
• Experience of recruitment sectors, within both temporary ideal
• Track record of deep, consultative, trust based relationships and strong knowledge, understanding of client’s business with strong client references
• Collecting, analysing and interpreting data & statistics

Benefits

• £40,000 salary per annum + £5,000 car allowance per annum
• £25,000 potential commission per annum
• 25 days holiday
• Hybrid/Flexible working model (Monday & Friday office days)
• Free lunch in office
• Cycle to work scheme
• Pension
• Private Medical Healthcare
• Dental Plan
• Discounted gym membership
• Day off on your birthday
• Regular team building events
• Perkbox - discounts and goodies on some of your favourite brands

You’ll fit right in at Indeed Flex if:

• You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
• You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
• Data is your heart and soul - you know you need it to drive you in the right direction
• You’re proactive and always willing to learn
• You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it