Leann Johnson

Leann Johnson has extensive experience in quality assurance and operations management, currently serving as the Manager of Quality Assurance and Plan Performance Audit at Independence Blue Cross since December 1997. In this role, Leann leads the Customer Service Quality team and oversees corporate performance auditing and quality team reporting. Previous positions include Operations Strategy and Support Lead Implementation Analyst, where Leann led operational initiatives and mentored implementation analysts, and Manager of Operations Planning & Administration, responsible for budgetary management and performance metric analysis. Earlier experience includes managing claims processing at Prudential Insurance, where Leann supervised staff and oversaw a substantial claims inventory. Leann's educational background includes a certification in Project Management from Villanova University and an AAS in Industrial Technology - Pre Engineering from Cumberland County College.