Telehealth Coordinator

About IHTC

At the Indiana Hemophilia & Thrombosis Center (IHTC), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting and other hematologic disorders, and to their families.

What You Will Do

As a Telehealth Coordinator, you will apply strong business planning, process improvement and project management principles to support Telehealth offerings at IHTC. The Telehealth program utilizes innovative workflows and emerging technologies to enhance patient experience

The Opportunity

• Positively contributes and interacts as a team member in the development, growth and sustainability of the UW Health Telehealth Program
• Apply strong business planning principles to contribute to the development of systems and processes that produce sustainable results
• Efficiently plan and facilitate meetings of varied participants, using standard meeting management tools and techniques (agendas, meeting roles, ground rules, minutes, action items tracking, parking lot etc.)
• Work closely with subject matter experts to maintain an updated library of service offerings and project management tools and principles to support successful execution of telehealth projects. Document and monitor timelines, risks and deliverables, plan and manage stakeholder communications
• Lead large group discussions at various levels on program and process improvement topics
• Oversee and enhance Telehealth’s communication materials. Maintain accurate distribution lists and updated content on internal and external facing websites
• Coordinate and track key programmatic elements including but not limited to marketing efforts and vendor communications.
• Format, interpret and distribute data to stakeholders on a routine and ad hoc basis
• Understands the details of the Telehealth services and ask critical questions of processes and workflows to promote continuous quality improvement
• Facilitate implementation of process improvement action plans with the telehealth team and operational champions
• Maintain telehealth visibility board to display priorities and trended data
• Maintain current knowledge about organizational policies and procedures, governance structures, regulatory requirements and applicable technologies
• Develop and maintain professional relationships with stakeholders and continuously seek to build new positive relationships
• May be called upon to participate in meetings and serve as the Telehealth designee
• Performs other duties as assigned, understanding the role will evolve as the program matures