Product Manager

About Indra:

Indra is a developer, manufacturer and seller of Electric Vehicle chargers based in Malvern, Worcestershire, UK. Its current focus is on Home chargers which account for the largest part of the UK Charge Point market. Indra’s long-term focus is on bidirectional chargers which not only charge the vehicle, but which recycle unwanted energy back into the house to power household appliances and also enable the user to sell this energy to the grid.

Indra currently sells the Smart PRO and Smart LUX home EV chargers and delivers services to end customers via the Indra App. Support for installers and customer services teams is made via the DynaMO platform. Indra ensures its customers, and partners receive a professional and timely installation via ‘digital customer journeys’. Additionally integrations have been developed that enable other services to be delivered through third-parties (eg: charge cost reimbursement). The Product Manager (current) will have oversight of all the above products and services with the objective of optimising their competitiveness, compliance and profitability.

Currently Indra is active in the UK and plans to roll its range of products and services to European and other markets over the next 5 years.

About the role:

The successful candidate will work with Indra’s Engineering, Sales and Operations teams to bring to market and launch a series of product improvements. These improvements may be new features /services /functions /quality improvements / accessories. The “take-to-market” plans for all improvements will be led by, and co-ordinated by the product manager

The role involves close liaison with Indra’s sales team, Indra’s network of installers and key partners in the Automotive and Energy markets to ensure the right product is sold to the right customer at the right time at the right price. The Product Manager will also work closely with the Marketing team to ensure product messaging and imagery is accurate and customer focused.

The successful candidate will need to be commercially aware, anticipate competitive and legislative changes and react quickly to changing market conditions. 

Benefits available to Indra’s employees include:

·         5% matched Pension

·         25 days annual holiday allowance in addition to bank holidays

·         1 day annual volunteering leave

·         Quarterly Team Building events

·         Social events

·         Wellbeing, Health & Safety and Green Forums

·         Employee referral reward scheme

·         Long service reward scheme

·         Discretionary bonus

·         Benefits Platform (includes cycle2work scheme, retail discounts, eye test voucher, employee assistance programme, health cash plan etc)*

·         Monthly wellbeing allowance*

·         Enhanced Maternity/Paternity pay

·         Mental Health First Aiders

·         Company Car scheme*

*Available to employees who have completed their successful probation period.

The company reserves the right to change these benefits at any time.

KEY RESPONSIBILITIES

MAIN RESPONSIBILITIES 

• Indra’s overall objective is to deliver best-in-class home charging products for its customers. The Product Manager has a key role in ensuring the product and price proposition for its current range of products meets this objective
• Monitor the commercial performance of all current products tracking KPIs & recommending actions to rectify if required.
• Create, develop and deliver pricing strategies for all products (eg: Smart LUX and Smart PRO) that maximise total contribution.
• Ensure DynaMO and the Indra App continue to deliver the right information to users of these applications. Understand what information is required by users and propose improvements if / where necessary.
• Work closely with the Marketing and sales team to ensure digital customer journeys are efficient and effective and improve where necessary.
• Ensure Indra’s current product offering maintains the highest level of product compliance with all legal requirements. Identify risks & remedial action as required.
• Lead the creation and maintenance of product documentation  (eg: handbooks, training materials, website information) for delivery by Indra’s training and digital teams, or by self (eg: handbooks).
• Work closely with the Sales Team to ensure Indra’s product portfolio is competitive to drive incremental sales growth.
• Inform the sales team and key partners of Indra’s outstanding product offer. This may take the form of business briefings, participation in sales team meetings, or customer presentations).
• Add value to the Smart PRO and Smart LUX product offering through new innovative solutions and product additions made during the product life-cycle. This could include new colour options or accessories.
• Conduct marketing research into the competitive landscape, maintaining a consistent and up to date view of the market.
• Identify new product propositions and new sales channels including fleet at home and leasing propositions.
• Manage Indra’s Trust pilot strategy (and other customer rating applications) to ensure Indra is consistently recognised for high quality products and services.

KEY COMPETENCIES

ROLE SPECIFIC COMPETENCIES

• Highly motivated self-starter, able to work alone or with teams across the business.
• Ability to work remotely.
• Delivery-focused, natural problem solver, happy to take on competing requests and challenging deadlines.
• Able to take on short notice, out of hours commitments.
• Highly competent written ability, able to put together spreadsheets, briefings, and presentations with ease.
• 2+ years’ experience in a Product role, ideally in an electronic hardware and software field.
• Educated to degree level.
• Desired: Knowledge of the EV market and Home charging market.
• Commercially literate. Able to write a financial business case.