Harsha Nair

Harsha Nair has extensive work experience in various roles and companies. In their most recent position at Infilect, they worked as a Customer Success Manager starting in October 2022. Prior to this, they worked at DXC Technology as a Business Planning Analyst from March 2015 to February 2019. In this role, they collaborated with clients to analyze their requirements, implemented process improvement strategies, and translated stakeholder expectations into deliverables.

Before DXC Technology, Harsha was a Business Support Specialist at Hewlett Packard Enterprise from January 2011 to February 2015. Harsha managed client relationships, performed quality checks, and conducted site level calibrations to improve processes and customer experience. Additionally, they also managed projects to enhance call flow and designed a comprehensive quality scorecard.

Earlier in their career, Harsha worked as a Quality Assurance Analyst at AOL Online India Limited from December 2008 to December 2010. At Wipro Limited, they held multiple roles as a Quality Analyst from May 2006 to October 2008 and as a Technical Support Engineer from February 2005 to April 2006. In the latter role, they provided technical assistance to customers, analyzed problems, and offered expert solutions, particularly for Dell customers.

Harsha Nair's education history includes a PG Program in Data Science and Business Analytics from Great Lakes Institute of Management, which they completed from 2021 to 2022. Prior to that, they obtained a Master's degree in Computer Science from DOEACC between 1999 and 2001. Harsha also holds a Bachelor of Commerce (BCom) degree in Business/Commerce, General from Delhi University, which they completed from 1998 to 2001.

In addition to their formal education, Harsha Nair has obtained several certifications. Harsha received the Certified ScrumMaster (CSM) certification from Scrum Alliance in July 2022. In May 2022, they completed the Salesforce New User Training from Udemy: Online Courses. Harsha also holds a Professional Child Psychology Diploma from Udemy, which they obtained in April 2020. Furthermore, they have achieved both Lean Six Sigma Green Belt Certification and Lean Six Sigma Yellow Belt Certification from Benchmark Six Sigma in September 2019.