Faizan Farooq

Faizan Farooq's work experience begins with their current role as a Customer Success Engineer at Infinity Labs India, which they started in November 2021. In this position, they are responsible for managing and resolving customers' technical support issues related to Prisms Access products and technologies. Faizan also handles onboarding solutions for customers or service providers and provides support escalations when needed.

Prior to their current role, Faizan worked as a Network Engineer at Altran from June 2020 to November 2021. In this role, they were responsible for troubleshooting complex network issues and restoring network down scenarios. Faizan also performed network migrations and upgrades and provided root cause analysis and escalation handling.

Before joining Altran, Faizan worked at Netoyed, where they held two roles. From August 2019 to June 2020, they served as a Shift Lead in Network Operations. Prior to that, from February 2018 to August 2019, they worked as a Network Operations Support.

Faizan's earliest work experience was as a Graduate Engineering Trainee at UFLEX Group, where they worked from July 2016 to September 2017.

Overall, Faizan has a solid background in customer support, network engineering, and network operations.

Faizan Farooq completed their Bachelor of Technology in Electronics and Communication from Amity University, Greater Noida Campus from 2012 to 2016. Prior to that, they attended Central Academy from 2009 to 2012, but the specific degree and field of study were not provided. Faizan also obtained a Cisco Certified Network Associate Routing and Switching (CCNA) certification from Cisco in September 2019. In addition, Faizan is planning to obtain a PCNSE certification from Palo Alto Networks in March 2023.