Marysol Losada

Marysol Losada is an IT Field Support Engineer at Infor since October 2018, specializing in troubleshooting hardware, software, and networking issues, as well as managing company-wide software licenses and acquisitions. Previously, Marysol served as a Dev/CloudOps Apprentice Engineer at Infor in June and July 2018 and as an IT Intern, providing Tier 1 helpdesk support and managing laptop imaging and software updates. Earlier career experience includes working as a Call Center Representative at Global Contact Services from May 2014 to February 2017, where exceptional customer service and trip booking for Access-a-Ride Customers were key responsibilities. Educational qualifications include a B.A. in Interdisciplinary Studies with a minor in Business, Social Media Management and E-Marketing Analytics from Florida International University, alongside certifications in Android Web Development, Comptia A+, Comptia Network+, and Data Analysis in Python and Data Science from various institutions.