Tonya Seibert

Tonya Seibert, CCXP, currently serves as the Director of Customer Experience Lifecycle at Infor, a position held since July 2024. Prior roles include Lead Customer Experience & Journeys Manager at DocuSign and Principal Program Manager in Digital Customer Success & Strategy at Workday. At Citrix, Tonya worked as a Senior Manager in Lifecycle Nurture Operations, where expertise in technical and business strategy was leveraged to enhance the digital customer lifecycle experience. Previously, as Customer Experience Transformation Manager at SageSure Insurance Managers, focus was placed on improving customer experience through journey mapping and voice of the customer initiatives. Additionally, Tonya held a Customer Experience Strategist role at Oracle, contributing to the development of automated customer success programs. Early career experience includes positions as Digital Media Manager at Balluff, Inc., and freelance Marketing Consultant at Hahn Systems, LLC. Educational background includes a Bachelor of Arts in Mass Communications from Miami University.