Dimo Dilov

Dimo Dilov currently serves as the Director of IT Support for SoftPOS & Mobility Solutions at Ingenico since January 2025. Prior to this role, Dimo was the Implementation Manager/Director at Phos from October 2021 to January 2025, where responsibilities included overseeing tech support specialists, executing support plans, and enhancing customer satisfaction through cross-functional collaboration. Dimo also held the position of Head of Technical Support at eMerchantPay Ltd from November 2010 to October 2021, managing a large team of technical support engineers and contributing to the development of gateway products. Dimo's career began with roles in web development and technical support, alongside a solid educational background in Information Technology and Management from various institutions.