Alvin Kryz Tamayo

Alvin Kryz Tamayo began their work experience in 2012 as an IT Specialist at Region I Medical Center. In this role, they repaired hardware and software computer problems, set up and maintained CCTV systems, and oversaw computer and ICT equipment maintenance and inventory. Alvin Kryz then joined Injazat Data Systems in 2014 as an Information Technology Help Desk Analyst. In this position, they provided 1st level support to Cleveland Clinic Abu Dhabi, analyzing reported issues and problem-solving end user problems. Alvin Kryz effectively communicated with over 3000 end-users through various channels and documented interactions in the appropriate tracking system. Alvin demonstrated empathy and patience while maintaining composure under pressure, escalating issues when necessary, and staying up to date on work instructions and process changes.

Alvin Kryz Tamayo earned their Bachelor's degree in Information Technology from Colegio de Dagupan, where they studied from 2005 to 2009. Alvin Kryz later obtained the ITIL Foundation Certificate in IT Service Management from AXELOS Global Best Practice in October 2016. Furthermore, they acquired the Verified International Academic Qualifications from World Education Services in May 2022.