Maissa Kaddoura

Maissa Kaddoura has a strong background in IT service management and analysis. Maissa started their career as a Sr. IT Service Desk at Mideast Data Systems, Computers in 2006 and worked there until 2009. Maissa then moved on to Al Foah, SENAAT Group as an IT Services Analyst from June 2009 to July 2014. From September 2014 to the present, Maissa has been working as a Sr. Process Analyst at C4 Advanced Solutions. Most recently, they joined Injazat Data Systems in January 2018 as an IT Service Manager.

Maissa Kaddoura's education history begins in 2002 when they attended the University of Sharjah, where they pursued a Bachelor's degree in Computer Science. Maissa completed their studies in 2006.

In 2015, Maissa enrolled at the University of Wolverhampton and obtained a Master of Business Administration (MBA) degree. Their studies at this institution lasted until 2017.

Maissa also holds several certifications. In 2011, they obtained the ITIL 3 Foundation certification from PeopleCert. Two years later, in 2013, they achieved the ITIL 3 Expert in IT Service Management certification, also from PeopleCert.

In 2020, Maissa obtained the Lean Six Sigma Green Belt certification from The Council for Six Sigma Certification (CSSC). The following year, in 2021, they earned the ITIL 4 Managing Professional certification from PeopleCert.

Most recently, in 2022, Maissa obtained the COBIT® 2019 Foundation Certificate from ISACA. Additionally, they have completed a certification in Critical Thinking from LinkedIn, although the specific month and year are not provided.

Overall, Maissa Kaddoura has a solid education background with a Bachelor's degree in Computer Science and a Master of Business Administration (MBA). Maissa also holds several certifications related to IT service management, process improvement, and critical thinking.