Rim Darraz

Rim Darraz has a total of 8 years of work experience in the IT support field.

From 2014 to the present, Rim worked at Injazat Data Systems as an IT Support Engineer. In this role, they were responsible for all Windows administration tasks, troubleshooting Windows systems, user account management, and printer configuration. They also handled software, hardware, and network troubleshooting, as well as responding to and resolving assigned calls within the prescribed SLA.

From 2010 to 2014, Rim worked at TAQA as an IT support engineer. They provided the first point of contact for call logging and classified and diagnosed incidents and requests. They also had responsibilities such as Blackberry Enterprise Server administration, Active Directory administration, and support for end user requests such as software installation and hardware replacement. Additionally, they managed meeting room and video configuration support, created and updated documentation and inventory, generated weekly/monthly KPI reports, and resolved client device software and hardware issues. They also handled procurement duties such as selecting vendors, placing orders, and ensuring timely delivery.

Overall, Rim Darraz has a strong background in IT support, with expertise in Windows administration, troubleshooting, and user support.

Rim Darraz attended Abu Dhabi University from 2004 to 2008, completing a Bachelor of Science degree in Computer Science with a minor in Business Administration. No specific field of study was mentioned.