Alicia Nicole Smith

Alicia Nicole Smith has a diverse background in customer service and account management. Currently, as a Call Center Customer Service Representative at Inktel Contact Center Solutions since March 2022, Alicia effectively manages high volumes of emergency roadside assistance calls and assists customers with locating repair shops. Previously, Alicia worked at TTEC from August 2019 to February 2021, providing customer service for Bank of America, handling various banking transactions and demonstrating knowledge in multiple banking services. From March 2009 to August 2019, Alicia served as an Advertising Account Executive at A To Z Kids News Inc, where responsibilities included managing client accounts and designing advertising content. Alicia holds a High School Diploma from Lithia Springs Comprehensive High School, earned in May 1995, and has furthered education through Merit America.