Kris Brown

Kris Brown has a diverse work experience in the technology and client support industries. They began their career at Ralph Lauren in 2013, where they served as a Service Desk Technician. In this role, they handled a large volume of issues from multiple channels and assisted in training activities and documentation development. From 2015 to 2017, Kris worked as a Service Management Specialist and ServiceNow Administrator at Ralph Lauren. Their responsibilities included designing, analyzing, and re-engineering process systems, as well as conducting quality audits and supporting external audits. They also provided training workshops to global IT teams and monitored incidents and problem resolution. Since 2017, Kris has been working at Inmar Intelligence. They started as a Client Onboarding Analyst and later became a Supervisor of Client Onboarding. Currently, Kris holds the position of Lead Client Experience Manager, responsible for managing CPG returns and ensuring a positive client experience.

Kris Brown obtained an Associate's Degree in Networking Technologies from Guilford Technical Community College, completing their education from 2011 to 2013. In addition to their degree, Kris has also obtained several certifications including Lean Six Sigma Yellow Belt from Inmar in December 2018, SOL-200-System Administrator and Self Study-Functional Overview of Discovery from ServiceNow in February 2017. They also have certifications in Accessing the WAN and LAN Switching and Wireless from Cisco, although the specific details regarding their completion month and year are not provided.