Joseph Gentile

Joseph (JJ) Gentile is a seasoned IT professional with extensive experience in remote support and help desk operations. Currently serving as Help Desk Team Lead and Remote Support Engineer at Innovative Network Solutions Corp since October 2022, Joseph previously worked as a Remote Support Engineer at Coretelligent, where responsibilities included servicing 700 clients in a high-pressure environment and managing ticket volumes using Autotask and Service Now. Prior roles include Field Technician at Soundshore Technology Group LLC, Helpdesk Technician at The Leukemia & Lymphoma Society, and Helpdesk Analyst at Design Within Reach. Joseph holds a Master's Degree in Internet Technology and a Bachelor's Degree in Information Technology from Pace University, along with experience in student support, technical troubleshooting, and client services.