Neil MacDougall

Neil Macdougall has a diverse work experience spanning several roles and companies. Neil is currently working at Sky as an Agile Operations Analyst - Technical Analysis. Prior to that, they were a Service Delivery Operations Analyst at Innovid.

Neil also worked at Sabio for seven years, where they started as a Service Desk Engineer and provided technical support to over 100 clients. Neil'sresponsibilities included fault logging, incident investigation, fault resolution, escalation to third-line support, and change and problem management.

Before Sabio, Neil worked at Glasgow 2014 Limited as an ITS Delivery Administrator, where they provided support for information technology services, including server and networking services, computer equipment, software, telephony services, and audiovisual equipment.

Neil's early career includes roles at Lloyds Banking Group, where they worked as a Technical Support Analyst in the Telephone Banking Operations function. Neil was responsible for resolving technical issues and managing service incidents. Neil also held the role of Business Systems Administrator, providing desktop support, user access control, asset management, and other IT-related tasks.

As a Business Analyst at Lloyds Banking Group, Neil provided support to colleagues within the contact center and implemented tools for complaint handling and customer analysis.

Overall, Neil Macdougall has gained extensive experience in technical support, service delivery, and operations analysis throughout their career.

Neil Macdougall attended Glasgow Caledonian University from 1992 to 1995, where they obtained a B.Sc in Music Technology with Electronics. In terms of additional certifications, they received the ITIL IT Service Management Foundation V4 from PeopleCert in May 2020. In December 2019, they obtained a certification in Linux: System Maintenance from LinkedIn, and in November 2019, they acquired the Networking Foundations: Protocols and CLI Tools certification, also from LinkedIn. Additionally, Neil earned the ITIL IT Service Management Foundation v3 certification from PeopleCert in June 2019.