Ronald Alfonso

Ronald Alfonso is an experienced IT professional with a strong background in incident management and data center operations. Currently serving as an Incident Management Analyst at Inserso Corporation since November 2019, Ronald processes and monitors enterprise-level incidents for government entities and ensures efficient incident resolution. Prior to this role, Ronald held various positions at AT&T and DIRECTV, including Senior Specialist in Data Center Management and IT Data Center Operations Supervisor, where responsibilities encompassed managing teams, developing strategic plans, and overseeing data center operations. Additionally, Ronald has experience in technical support and help desk roles, having worked at Ticketmaster and ViewSonic. Ronald holds a Bachelor's degree in Electrical and Electronics Engineering from the University of California, Riverside.