Customer Service · Full-time · CA, United States
Would you like to work somewhere that’s stimulating and friendly with countless opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!
In 2023, ABI was acquired by INSHUR, the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers.
We are looking for a Customer Service Representative here at ABI, based in Westlake Village, CA. You’ll be working for a busy Commercial Insurance Brokerage that specializes in the "for hire" transportation industry, which includes taxicab, limousine, and rideshare TNC APP based companies. As a fully paperless office, we thrive on utilizing technology and online agency management systems.
Supported by (and reporting to) the Customer Service Manager, you'll be joining a friendly team of 9 who believe in inclusive values and empowering one another in all aspects of work.
What you'll do
As our Customer Service Representative you would be highly motivated, organized, fast learner, self-disciplined, and have excellent customer service and computer skills.
We don’t have a checklist of skills - our hiring process is much more about aptitude and passion than ticking boxes. So don’t worry if you’ve not used a particular tool or checked off all the listed skills and experience.
That said, below is a guideline of skills that we think would make you successful in this role.
We'd love to hear from you if you:
Your colleagues say you:
What we offer
We provide a friendly and stimulating environment for everyone to grow, learn and thrive in. We operate in a hybrid office-based environment and we encourage a flexible way of working to adapt to personal circumstances and individual and business needs.
We offer all our employees stock options and we've built a benefits package that invests in our employees’ long-term personal and professional growth and well-being. Here’s a sample of what this includes:
It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.
About Us
INSHUR is the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers.
Cutting edge technology underpins our revolutionary offering for on demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house expertise.
We completed our B1 funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.
As a global team of around 200 people based across the US, UK and the Netherlands, we value:
And… Enjoying the ride!
Equal opportunities
We believe that having a diverse team where everyone can be their authentic self is the key to our success. We are passionate about equal opportunities and improving the tech industry for the better, so we encourage people from underrepresented backgrounds to apply. We don't discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. Our offices, when open, are child-friendly and fully wheelchair-accessible.
While this position is advertised as full-time, we are flexible on the specific arrangements for the right candidate and would be happy to discuss part-time, job-share, or other flexible arrangements, if required. Let us know in your application if you have accessibility requirements for your interview and we will do our best to accommodate.
Open roles at INSHUR