Maurice Melvin Asunción

Maurice Melvin Asunción has a diverse work experience spanning various roles and industries. Starting in 2004, they worked as an Admin and Marketing Assistant at Toyota before transitioning to a Customer Care Representative at Convergys in 2005. In 2007, Asunción became a Team and Operations Leader at Teleperformance, where they demonstrated their leadership skills. Asunción then joined Accenture in 2008 as a Technical Screening Consultant before moving to Sitel in 2009 as a Team Manager. At Sitel, they were responsible for daily team management, coaching, quality assurance, customer satisfaction, and maintaining client relationships. In 2012, Asunción joined First Advantage as a Client Services Manager and later became the Senior Manager of Client Services & Customer Support. Their expertise in client services and customer support continued to grow, leading him to their current role as a Senior Customer Support Manager at Inspectorio since 2018. Throughout their career, Asunción has shown a commitment to delivering excellent customer service and establishing strong client relationships.

Maurice Melvin Asunción holds a postgraduate diploma in Research and Development Management, which they obtained from the University of the Philippines from 2012 to 2014. Prior to that, they completed their undergraduate studies at Colegio de San Juan de Letran, where they obtained a Bachelor of Science degree in Psychology from 2000 to 2004.

In addition to their formal education, Maurice has acquired several certifications. In June 2022, they obtained a certification in "Gemba Kaizen: A Commonsense Approach to Continuous Improvement" from LinkedIn. In January 2022, they achieved a certification in "Executive Coaching" from the same institution. In November 2020, Maurice obtained a certification in "Managing a Customer Service Team" from LinkedIn. Maurice Melvin also acquired a certification in "Coaching Skills for Leaders and Managers" in September 2020, also from LinkedIn.