Synthia K.

Synthia K. has a diverse work experience spanning over several different companies. Synthia currently holds the position of Senior Customer Success Manager, Enterprise at Inspectorio, where they are responsible for proposing and leading the execution of adoption plans and corrective action plans for clients. Synthia also analyzes customer data to provide insights and performance recommendations, and works collaboratively with department leaders to generate business growth opportunities.

Prior to their current role, Synthia worked at Botkeeper as the Manager of Deployment, where they managed a team of implementation leads and ensured the smooth operation of strategic projects and goals. Synthia also worked as a Senior Implementation Lead and a Customer Success Lead at Botkeeper, where they contributed to the business expansion of partners and coordinated accounting platform migrations.

Synthia's work experience also includes a role as an Accounts Payable Lead at Franklin D. Azar & Associates, P.C., where they were responsible for overseeing a team of clerks and ensuring the accurate and timely processing of all AP transactions. Additionally, they worked at PaySimple as a Senior Customer Success Manager, Strategic Growth, where they managed a portfolio of businesses and achieved year-over-year growth. Synthia also worked as a Customer Success Manager at PaySimple.

Prior to their time at PaySimple, Synthia worked at Pitney Bowes as a Business Account Manager, where they achieved quota and revenue growth through sales of office technology, services, and solutions. Synthia also worked at the United States Fund for UNICEF as a Compliance Officer in the Business Analysis Unit, where they ensured grant management compliance and managed revolving accounts.

Overall, Synthia K. has a strong background in customer success management, implementation, and account management, with experience in various industries including technology, legal, real estate, healthcare, education, nonprofit, and government.

Synthia K. holds a Master of Business Administration (MBA) degree from Fordham Gabelli School of Business. Prior to that, they obtained a Bachelor of Arts degree from the University of Chicago. Additionally, Synthia has obtained several certifications including Project Management Certification from Udemy in November 2022, QuickBooks Desktop Certification from the National Bookkeepers Association in January 2019, QuickBooks Online Certification from the National Bookkeepers Association in January 2019, Xero Advisor certification from Xero in March 2020, QuickBooks Online Advanced Proadvisor Certification from Intuit in October 2020, and Bookkeeper Certification from the National Bookkeepers Association in January 2019.