Vp, Key Accounts & Customer Success

Salary Range: $190-240K + annual bonus eligible   Location: Strong preference for Washington, DC but open to remote for a stellar candidate. Our DC office team comes together to collaborate in our Dupont Circle office Tuesday through Thursday and works from home Monday and Friday.    To Learn More:   Listen to THIS podcast with our CEO, Josh Green, and Molly Wood, which does a great job explaining where our business is today and how our mission advances the EV revolution. 

About Us:  Inspiration Mobility is the first Electrification AcceleratorTM - a company wholly committed to accelerating the electrification of transportation in North America to deliver rapid, cost-effective decarbonization. Inspiration provides tailored, turnkey solutions that enable our customers and partners to achieve their business and sustainability goals as quickly as possible, with minimal risk. With the only EV-first Fleet Management Company (eFMCTM) and a turnkey developer of high-speed, commercial-grade charging infrastructure, Inspiration is the one partner to simplify fleet electrification - delivering best-in-class EV procurement and leasing, EV-first fleet management services, and comprehensive charging solutions.    Your Mission:  Your mission is to oversee all aspects of how we manage our customers at Inspiration, and you’ll do this by leading a team of Key Account Managers and Customer Success Managers.  Together, you and your team are responsible for guiding our customers through their electrification journey as well as growing our relationship with each customer. Our Key Account Managers will guide the expansion and growth of our most strategic, complex customer relationships. You will report to Colin Sng, Senior Vice President and Head of Delivery, whose team is responsible for delivering value and an exceptional experience for all our customers.    The Legacy You’ll Leave:  As a result of your time in this role, you and your team helped our customers achieve their company and fleet electrification goals, successfully growing and expanding Inspiration’s footprint in each of our customer accounts. Your passion for the work we do, experience, attention to detail, and leadership of your team enabled us to scale more quickly and create greater impact. This resulted in delighted customers who became our trusted partners, promoters and advocates, leading to deeper engagement as well as increased revenue and growth for Inspiration.    The added bonus? Your efforts in electrifying fleets made a substantial impact on combating climate change by reducing greenhouse gas emissions, paving the way for a decarbonized planet for future generations to enjoy. 

What You’ll Be Responsible for In Your Role:

• Own and lead a team that is responsible for all post-sales customer activity which includes onboarding, retaining and expanding our relationship with each customer.
• Buildout Inspiration’s framework for managing Key Accounts, ensuring our biggest, most strategic customers love working with Inspiration, view us as their trusted partner in their electrification journey, and want to do more business with us over time.
• Drive expansion and growth initiatives within each key account by ensuring customers receive “high touch” engagement from your team who will oversee and coordinate with our internal subject matter expects across multi-faceted solutions.
• Refine the existing systems, processes and toolkit your team uses to support the customer journey – these will guide your team’s activities.
• Establish key metrics, KPIs and dashboards to track and report customers’ success and your team’s performance, and deliver against those KPIs, including hitting customer growth targets.
• Partner with our Revenue, Fleet Advisory, and Fleet Operations teams to continue to grow as well as deliver an exceptional experience for each customer, and ensure that internal processes are purposefully developed, coordinated and executed upon.
• Hire, manage, and coach a high-performing team of Key Account Managers and Customer Success Managers, initially in a player-coach role.
• Develop a deep understanding of customer needs and work with your team as well as other internal teams to proactively identify opportunities for customers to optimize their fleet operations as well as serve them additional products, services and solutions to support their electrification needs.
• Ensure you and the team continue to develop and maintain an in-depth knowledge of Inspiration products and services to provide customers with right-mix of solutions to address their needs.
• Guide the team to act as the “voice of the customer” to bring insights back to internal teams, which will help guide the development of new or enhanced products and services.

Who You Are:

• You have 10+ years of experience in account management or related roles such as sales or customer success, in one or more of the following areas: mobility, fleet management, charging management, electric vehicles, or energy.
• You have the proven ability to be a player-coach, initially as our first Key Account Manager, and hold yourself, your team, and our customers accountable for completing tasks and assignments.
• You are customer-focused, attuned to and insightful about customer needs, and have exceptional communication, influencing, and relationship-building skills.
• You have been successful and are comfortable with complex selling multiple product lines & services into existing enterprise customers.  You understand how to work with a large customer to expand our relationship with them.
• You have the unique combination of a strategic and analytical mindset coupled with the ability to dive into operational details.
• You are a builder with an affinity for the fast pace of a high-growth company and a continuous improvement mindset.
• You are a strong collaborator, including with internal teams and functional leaders, and completely own and execute work products independently and through others.
• You are energized by and passionate about Inspiration’s mission to contribute to climate solutions by accelerating the electric vehicle transition.
• You associate with and have a track record of demonstrating Inspiration’s Core Values (see below).
• You have a Bachelor’s degree; MBA a plus.