Installation Made Easy, Inc.
Kelsey Dueland is an experienced professional in compliance, program development, and operational management across various industries. Currently serving as Director of Compliance and Program Development Manager at Installation Made Easy, Inc., Kelsey is responsible for driving nationwide service launches projected to generate significant revenue, as well as educating external users on proprietary tools. Previous roles include Outreach & Volunteer Coordinator for Project Against Violent Encounters, where donor engagement and volunteer training were managed, and Assistant General Manager at Kimpton Hotels & Restaurants, where daily operations and financial records were overseen. Additional experience includes leadership roles at Shake Shack and Hyatt Hotels Corporation, focusing on guest satisfaction, operational efficiency, and team training. Kelsey holds a Bachelor's degree in Hotel, Motel, and Restaurant Management from The University of Alabama.
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Installation Made Easy, Inc.
IME provides innovative enterprise software for the home improvement industry. This comprehensive software platform enables retailers to offer a wide range of home improvement products and services to their customers on a nationwide basis, with minimal investment or operational responsibility. IME’s software platform assists contractors in managing a large ticket, complex home improvement project from start to finish, while allowing the retailer to track activity and performance in real time. IME supports this software with a dedicated Call Center, Customer Solutions Team, Compliance Department and Field Operations Team. These home improvement projects are fulfilled by a nationwide network of independent certified contractors who provide marketing, sales, product procurement, delivery and/or installation services using IME’s software platform to ensure a consistent process that delivers real value and the highest levels of customer satisfaction. IME currently supports home improvement programs for a number of leading national retailers, covering a wide array of products including flooring, countertops, HVAC, kitchen and bath remodeling, windows, siding, roofing, water heaters, and water treatment.