Jesse V.

Jesse V. has a strong background in customer success and account management. They started their career at CA Technologies in 2006 as a Senior Renewal Manager & CSM, specializing in security solutions. In this role, they focused on customer adoption and implementation, supporting customers in successfully implementing and using enterprise solutions. They worked at CA Technologies for 13 years, until 2019.

In 2019, Jesse V. joined BlueCat as a "Certified" Customer Success & Renewal Manager, where they continued to specialize in DNS and strengthen their relationship-building skills. They served as a customer advocate, building relationships with key stakeholders and ensuring overall customer satisfaction. They also worked on client migrations and project management.

Later in 2019, Jesse V. joined ScienceLogic as a Senior Customer Success & Renewal Manager. They expanded their expertise to include DNS, monitoring, and security. In this role, they focused on adoption, renewal, and proactive account management. They developed training content, built relationships with assigned accounts, and resolved ongoing technical problems.

Most recently, in 2021, Jesse V. joined Instana as a Technical Account Director -LATAM-. They became the technical champion for large enterprise customers, providing personalized support and guidance. They worked closely with engineering, product management, and the customer success team to ensure customer satisfaction and influence prioritization.

Overall, Jesse V. has extensive experience in customer success, account management, and technical support. They excel at building relationships, driving product adoption, and resolving technical issues for enterprise customers.

Jesse V. completed their high school education from Hillsborough Community College from 2009 to 2023, earning a High School Diploma in Computer and Information Sciences and Support Services. Additionally, Jesse V. pursued an Associate of Arts and Sciences - AAS in Information Technology at Brigham Young University - Idaho. The start and end years for the latter education are not provided.