Thomas Vien

Thomas Vien has a comprehensive work experience in the field of customer success and technical account management. Thomas currently serves as the EMEA Leader, Customer Success at Instana, IBM, where they have successfully built and led a Customer Success organization. Thomas focuses on delivering value-added services, driving improvements in critical business metrics, and developing customer success strategies using data-driven analysis. Prior to this role, Thomas worked as a Technical Account Manager at Instana and Dell Technologies, specializing in hyper-converged systems. Thomas also gained valuable experience in technical account management at Dell EMC and EMC, where they dealt with storage systems and provided customer service as a Customer Service Engineer. Thomas' career started at Bull, where they worked as an HPC International Support Engineer and Customer Engineer, handling various responsibilities like system administration, cluster design, and diagnostic support tool development.

Thomas Vien's education history is as follows:

Thomas attended Polytech Tours, but the specific dates and field of study are unknown.

Thomas also attended Augustin Thierry, but the specific dates and degree name are unknown.

In addition to their educational background, Thomas has obtained several certifications. These include:

- Specialist - Implementation Engineer, Isilon Solutions Version 1.0 (DCS-IE) from EMC in June 2017.

- Platform Engineer, Isilon Specialist Version 1.0 (EMCPE) from EMC in October 2015.

- Information Storage Associate Version 2 (EMCISA) from EMC in November 2014.

- Test of English for International Communication (TOEIC) from ETS Global in 2013 (specific month unavailable).

- SYMMETRIX Maintenance certification from EMC in 2012.

- VNX Unified Storage Maintenance certification from EMC in 2012.

- CLARiiON CX Series Installation and Maintenance certification from EMC in 2011.