Karen Baldoza

Karen Baldoza leads IHI’s innovation, design, and learning system to bring practical improvement science and methods to improve and sustain performance in health and health systems worldwide. Additionally, Ms. Baldoza teaches in IHI’s programs aimed at building individual and organizational capability for improvement, and serves as an Improvement Advisor in IHI’s projects and initiatives such as the Age-Friendly Health Systems initiative. Previously, she led IHI’s improvement science and methods portfolio of work and served as Operations Director for the continuum of care portfolio. Ms. Baldoza has managed relationships with strategic partners and several large strategic initiatives such as Pursuing Perfection. Prior to joining IHI in 2000, she worked for the Commonwealth of Massachusetts as an Assistant Director in the Executive Office of Elder Affairs, and in public health prevention and policy efforts. She received her Master of Social Work degree from Boston College, focusing on community organizing, social policy and planning, and not-for-profit administration.