Jo Deal is a seasoned professional with extensive experience in client development and account management within engineering and technical sectors. Currently serving as Client Development Director at the Institute of Customer Service since May 2023, Jo previously held multiple roles at the Institution of Engineering and Technology (IET) from March 2011 to May 2023, including Senior Corporate Account Manager and Senior Development Manager for London and the South. In these positions, Jo focused on supporting Partners in achieving Professional Registration and conducted workshops for new Graduates and Apprentices. Earlier career experience included roles as Account Manager at QD Limited and Technical Assistant at Tesco. Jo's educational background includes Bishops Hatfield Girls School and Oaklands College.
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