Institute of Customer Service
Sarah Wilson is an experienced professional in client development and customer service, currently serving as Client Development Director and Client Relationship Director at the Institute of Customer Service since November 2021. Previously, Sarah held multiple roles at the Solicitors Regulation Authority from January 2007 to October 2021, including Head of Practising Certificates and Registrations and Head of Contact Centre and Business Support. Earlier experience includes various customer service and team leader roles at The Law Society from July 2002 to December 2006. Sarah holds a degree in Business from Coventry University.
Institute of Customer Service
We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence. We exist to improve your business performance by improving your customer experience. By working with business, the public sector and the Government, we are positioning the UK as world leaders in service – to build a strong economy.