Marcela Falivelli is an experienced professional in human resources and customer service, currently working at Instituto Argentino de Diagnóstico y Tratamiento (IADT) since April 2022. Prior to this role, Marcela held various leadership positions at LAN Airlines from June 2015 to April 2022, including Subgerente de Customer Service for LATAM Airlines, where responsibilities included safeguarding the company's image and leading continuous improvement projects. Marcela's extensive background with LAN Argentina between 1999 and 2015 involved transforming customer service operations across South America and initiating domestic operations in Argentina. Marcela holds degrees in Public Relations from Universidad Kennedy and has completed executive training programs at Universidad de San Andrés and Disney Institute.
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