Mike Jones

Michael Jones has extensive experience in the insurance and customer service industries. Michael currently serves as the Director of Customer Care at InsureMyTrip. Prior to this, they worked at Allied World as a Technical Lead, where they were responsible for understanding and maintaining regulatory requirements, improving workflows, and creating training materials. Before that, they worked at CSA Travel Protection - Generali Global Assistance, holding roles such as Sr. Project Manager, Claims Supervisor, and Lean Navigator. Michael also worked at CSA Travel Protection as Customer Service Department Supervisor and Customer Service Team Lead, where they led a team of representatives, handled escalated calls, and conducted quality assurance evaluations. Michael began their career at Cox Communications as a Sales/Technical Support Team Lead.

Michael Jones attended Grossmont College from 1994 to 1996, where they studied General Studies. Michael also attended the University of Phoenix from 2004 to 2005, focusing on Business Administration and Management, General.