Kiran Thakar

Kiran Thakar is a Senior Consultant at Intact Technology, with extensive experience in IT Service Management (ITSM) and ServiceNow solutions across various organizations. Previous roles include ITSM Program Manager at Edward-Elmhurst Health, where Kiran led enterprise ITSM initiatives, and Principal Business Architect at Fruition Partners, focusing on ITSM process transformation for major clients. Additional experience includes contract positions such as Business Process Specialist at Alight Solutions and ITSM Consultant at TransUnion and Centric Consulting. Kiran has a strong educational background with a BS in Management Information Systems from Oakland University and holds certifications as an ITIL Expert and in ServiceNow.