Intact Financial Corporation
Deuscies Chang-Ou is a UX Researcher at Intact, currently serving as UX Researcher II since April 2024, where responsibilities include co-leading a multi-platform UX audit and collaborating with external firms on recruitment and analysis. Previously, Deuscies held the positions of UX Researcher I and UX Researcher from May 2023 to December 2023, focusing on usability tests, diary studies, and product team insights. Prior experience includes working as a Research Assistant at McGill Vision Research, conducting a project on visual processing, and contributing to an anti-harassment simulation project at SAILS Lab. Deuscies holds a Master of Information in User Experience Design from the University of Toronto and a Bachelor of Arts in Psychology from McGill University.
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Intact Financial Corporation
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Intact Financial Corporation is a holding company, which provides property and casualty (P&C) insurance. The Company operates through P&C insurance operations segment. It offers a range of car, home and business insurance products, including personal auto, personal property, commercial P&C and commercial auto. It offers various levels of coverage to customers for their liability, personal injury and damage to their vehicles through personal auto. Its coverage is also available for motor homes, recreational vehicles and others. Under personal property, it covers individuals for fire, theft and other damages to both their residences and its contents, as well as personal liability coverage. Under commercial P&C, it offers coverage to a group of small and medium-sized businesses, including commercial landlords, manufacturers, transportation businesses, agriculture businesses and service providers. Under commercial auto, it provides the same type of coverage as personal auto category.