Carolina Santiago

Carolina Santiago is a Customer Success Analyst at Integratec since November 2022. Previously, Carolina served as Jefe de área de prevención y canalización at Secretaría de Educación Pública from June 2019 to November 2022, focusing on designing and implementing protocols for risk prevention and response, as well as incident resolution and improvement proposals. Prior experience includes a role as a customer service representative for corporate banking at BBVA Bancomer Transfers Services from April 2018 to June 2019, where Carolina provided high-trust support and managed confidential banking operations. Carolina holds a degree from Universidad Autónoma de Nuevo León, completed in 2019.