Katy Singleton

Katy Singleton is a seasoned professional in technical writing and product knowledge management, currently serving as the Product Knowledge Manager at Intelex Technologies ULC since September 2014. In this role, Katy scopes information requirements for new applications and features, creates comprehensive product knowledge, and addresses knowledge gaps through research and the establishment of new communication channels. Previous experience includes roles as a Senior Technical Writer and Writing Lead, contributing to significant increases in online help usage and managing documentation for aggressive development schedules. Katy’s earlier career includes positions at major organizations, such as Kobo Inc. and Akanda, where responsibilities included system design for documentation and API documentation. Academic qualifications include a Master's degree in Communication and Culture and a Bachelor’s degree in Business, Telecommunications, reflecting a strong foundation in both technical and communication disciplines.