Joanna Pantera

Joanna Pantera has a diverse work experience in the customer success and market management field. Joanna currently holds the position of Customer Success Director, Strategic Accounts at IntelliShift, a leader in connected fleet and safety operations. In this role, they leverage their expertise in telematics to unite people, processes, vehicles, and equipment using IntelliShift's cloud-based IoT platform.

Prior to joining IntelliShift, Joanna worked as a Customer Success Manager at Concora from August 2020 to August 2021.

However, their most significant experience comes from their time at Expedia Group where they held various roles. As a Senior Customer Success/Market Manager, they successfully oversaw a portfolio of 100+ accounts in Atlanta with an annual gross revenue of over $8M. Joanna played a key role in doubling Expedia's market share in the Atlanta market within a span of 4 years.

Joanna also managed a portfolio of 97 high volume accounts in the Atlanta market, including national management companies' entire Atlanta portfolios. During their tenure, they built strong relationships with key partners at various levels and played a crucial role in jumpstarting Expedia Group's market level engagement.

In their account manager role based in Philadelphia, Joanna managed a portfolio of 503 accounts across Philadelphia, Pittsburgh, and Hershey/Harrisburg markets. Joanna achieved a 25.5% increase in Expedia's market share in the Philadelphia market and won the 2012 Expedia Group Lodging Partner Services award for the most substantial increase in market share.

Joanna's career at Expedia Group started in New England markets, where they managed a portfolio of 250 accounts and achieved a remarkable 188% growth in market share.

Overall, Joanna Pantera has extensive experience in customer success, market management, and building strong relationships with partners. Joanna'strack record includes significant achievements in growing market share and driving business performance.

Joanna Pantera has a Bachelor's Degree in International Relations and Affairs from American University. Additionally, they have a minor in Business, Management, Marketing, and Related Support Services from the same university. No specific start or end year is mentioned for their education.