Claire Browne

Claire Browne has a diverse work experience spanning multiple companies and roles. Claire'smost recent position was as a Technical Support Manager at Intellum, starting in October 2022. Prior to that, they worked as a Technical Support Specialist at the same company from February 2022 to September 2022, providing SaaS technical support and utilizing tools such as Zendesk, GitHub, and Jira.

Before joining Intellum, Claire worked at hydraPower dynamics, where they held various roles. From October 2018 to January 2022, they served as a Sales Admin Team Leader, managing CRM data and being the first point of contact for client queries. Prior to that, they worked as a Senior Sales Administrator from March 2017 to October 2018, handling key client accounts, order processing, and administration tasks for the company directors. Claire initially joined hydraPower dynamics as an Accounts Assistant in November 2009 and held that role until March 2017, with responsibilities including sales ledger management, credit control, and banking processes.

Overall, Claire Browne has a strong background in technical support, sales administration, and accounting, with experience in managing client relationships and utilizing various software tools.

Claire Browne completed their Bachelor of Arts in English Literature from the University of Derby from 2006 to 2009. Claire further pursued their education and obtained a Master of Arts in English Literature from The University of Sheffield from 2013 to 2015. Alongside their formal education, Claire has also obtained several certifications in various fields. These certifications include Certified ScrumMaster® (CSM®) from Scrum Alliance in June 2023, Jira Fundamentals Badge from Atlassian in May 2023, People Manager Qualification (PMQ) from SHRM in April 2023, HTML Fundamentals from W3Schools.com in July 2022, and Analyze Data to Answer Questions, Ask Questions to Make Data-Driven Decisions, Prepare Data for Exploration, and Process Data from Dirty to Clean from Google Career Certificates in April and May 2022. Additionally, they have received the Learn Evolve: Level 1 certification from Intellum in March 2022, Foundations: Data, Data, Everywhere certification from Google Career Certificates in June 2021, 8D Training from Temple Quality Management Systems in April 2019, Higher Level Apprenticeship in Management and Leadership from Instructus in August 2018, and Level 5 Diploma in Principles of Leadership and Management and Level 5 NVQ Diploma in Management and Leadership from ILM in August 2018.