Xandra Towndrow

Xandra Towndrow is a seasoned professional with extensive experience in customer success, campaign management, and insurance claims processing. Currently serving as a Campaign Manager at Intentsify since May 2022, Xandra previously worked at USAA as a Property Claims Adjuster, effectively managing customer interactions and collaborating with internal teams during critical claim processes. At Cruz Insurance & Financial, notable achievements included a 29% increase in Annual Recurring Revenue (ARR) and an 87% retention rate. Xandra's earlier roles at State Farm and Progressive Insurance involved consistent sales growth, with increases in agency sales and surpassing sales goals. A strong foundation in customer retention was established during time as a Retention Specialist at Comcast, and training expertise was honed at Alorica, enhancing customer satisfaction and team development.