Marketing · San Francisco, United States
It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. We live by our six company values everyday: Success First, Customer Obsessed, Incredibly High Standards, Open Mindedness, Resilience, Impatience, and Positive & Optimistic. They are stitched into the way we work, interact with others, and hold ourselves accountable. We’re eager to hire individuals who are passionate about our mission, deeply aligned with our values, and are excited to help shape the future of customer service.
As the Director, Brand Marketing, you will lead a growing team of creative marketers to define the Intercom brand and tell the Intercom story globally. This role is about building brand awareness, resonance and relevance through the conception and execution of compelling integrated campaigns across all marketing channels. You’ll partner closely with Product Marketing and our in-house Brand Studio, as well as external agencies, to generate campaign strategies, messages and executions. Similarly, you’ll also partner with the Demand Gen team to execute those campaigns in the market and glean learning and insights from their performance.
The qualified candidate will be a driven and creative senior leader with a successful track record of building brands and campaigns that resonate with their target audiences. Reporting directly to the VP Brand, the Director Brand Marketing must have experience across brand strategy, integrated campaign execution, and media strategy.
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
The base salary range for candidates within the San Francisco Bay Area is $195,900 - $264,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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