Bernice O.

Bernice O. has a diverse work experience, starting with their current position as a Customer Support Engineer at Intercom since 2023. Prior to that, they worked at Rockall Technologies (now Broadridge) as a Graduate Support Analyst from September 2022 to June 2023. Bernice also had a similar role at Broadridge from September 2022 to June 2023, where they monitored systems, investigated and resolved client issues, and automated workflows to increase efficiency.

Before joining the tech industry, Bernice worked at IMC Cinema Group as a Cinema Assistant from November 2018 to September 2022. During this time, they developed strong communication and time management skills and provided excellent customer service. Bernice also worked at Fox's Bar & Restaurant as a Kitchen Staff/Waitress from May 2017 to September 2018, where they performed duties such as food preparation, retrieval of items for the chef, and providing quality wait service.

Additionally, Bernice has relevant internship experiences. Bernice was a Graphic Design Intern at Epsilon in February 2017, where they used Adobe Creative Cloud tools and created mood boards for clients. Bernice also worked as a CAD Drafting Intern at CG Power Systems Ireland Limited in February 2017, where they drafted and corrected CAD designs for clients. Lastly, Bernice was an Effluent Lab Intern at Lakeland Dairies in March 2015, where they tested water samples in a lab environment.

Overall, Bernice O. has a background in customer support, tech support, graphic design, and internships in CAD drafting and lab testing.

Bernice O. completed their education history as follows:

From 2011 to 2016, Bernice attended O'Carolan College, where they obtained their Junior and Leaving Certificate. The field of study for this degree is not provided.

In 2016, Bernice enrolled at Cavan Institute and completed a Level 5 QQI - Certificate in Design. Their field of study was 3D Design & Graphics.

From 2017 to 2022, Bernice attended Dún Laoghaire Institute of Art, Design and Technology, where they completed their Bachelor of Science in Computing with a specialization in Creative Computing. Their field of study was Computer Science.

Additionally, Bernice obtained several certifications. In November 2019, they completed a certification in Interaction Design: Software and Web Design Patterns from LinkedIn. In April 2022, they obtained a certification in Craft a Great GitHub Profile from LinkedIn. In April 2022, they also obtained HACCP Food Safety Level 1 & 2 certification from Olive Group. Furthermore, in April 2023, they completed a certification in Design Thinking: Customer Experience from LinkedIn, and in July 2023, they obtained a certification in Provide a great customer support experience from Intercom.

It is also worth mentioning that Bernice has a certification in Cisco Networking Essentials from Cisco Networking Academy, but the specific month and year of obtaining this certification is not provided.