Fadim Tonde

Fadim Tonde has a strong work history, starting with their current role as a Premier Support Specialist at Intercom. Prior to this, they worked as a Customer Support Specialist at the same company.

Before joining Intercom, Fadim was employed by Ansarada, where they held the position of Client Success Team Lead and Client Success Executive. This role involved ensuring client satisfaction and success.

Fadim also has experience working as an Investment Assistant at The Media Store, where they provided support in investment-related tasks. They have a solid background in the retail industry, having served as the 2IC - Assistant Manager at OXFORD SHOP PTY LTD. In this role, Fadim was responsible for meeting KPIs, establishing customer relationships, managing finances, and enhancing product displays.

Lastly, Fadim worked as a Technician at Engin, providing customer service and technical support for VOIP/Broadband-related issues. They were skilled in using CRM software and achieved company targets.

Overall, Fadim Tonde has a diverse range of experience across different companies, demonstrating their ability to excel in customer support, client success, and retail management roles.

Fadim Tonde began their education journey in 2011 and graduated in 2014 from Billy Blue College of Design. They obtained a Bachelor of Applied Design (Visual Communication), specializing in Design and Visual Communications, General. Additionally, Fadim attended Cromer Campus for their HSC qualification, but the exact start and end dates are not specified in the provided information.

In terms of additional certifications, Fadim Tonde recently obtained a certification in "Delivering a world-class customer support experience" from the institution Intercom in November 2021.