Crystal Nguyen

Crystal Nguyen is an accomplished professional with significant experience in operations management within the healthcare assistance sector. Currently serving as the First Contact Gateway Operations Manager at International SOS since September 2015, Crystal has received multiple Employee of the Quarter Awards and has effectively managed the Philadelphia Assistance Center, overseeing 40 Operations Coordinators. Crystal has led critical projects, such as implementing a Follow the Sun structure for a 24/7 Assistance Center and collaborating with sales teams to enhance operational procedures. Previous roles include Assistant Operations Manager and Senior International Operations Coordinator, where contributions included improving service delivery and fostering client relationships. Crystal's career began in administrative roles within healthcare and community outreach, culminating in a Bachelor's degree in Public Health from Temple University and a degree in Health Studies from Monmouth University.