Felicia Smith

Felicia Smith is an experienced IT professional with a strong background in user support and desktop support. Since November 2014, Felicia has been serving as the End User Support Specialist Lead at Navistar Inc, where responsibilities include training users on new hardware and software, while leading a team to ensure timely installation and configuration of systems. Prior experience includes working as a Desktop Support Technician at Artech Information Systems from November 2010 to October 2014, where Felicia focused on computer restoration and equipment upgrades to enhance work efficiency. Additional experience as a Help Desk Tech at Corus Bank from August 2008 to December 2009 involved diagnosing and resolving technical issues with a high quality assurance rating. Felicia holds a Bachelor of Science degree in Network Communication Management from Devry University and has further education from DePaul University.