Thais Pedroso

Thais Pedroso has been in the IT industry since 2006. In that time, they have held various roles with different companies. From 2006 to 2008, they were a Mainframe Operator at BRQ. Thais then moved to British Telecom, where they were a Network Support from 2008 to 2009. After that, they were a Mainframe Automation Analyst at HP Enterprise Services from 2009 to 2013. In 2013, they moved to Stefanini, where they were a Help Desk Analyst. Thais then moved to HM Engenharia e Construções, where they were an IT Analyst from 2013 to 2016. Finally, they are currently at Vicasso (formerly Internet Creations), where they have held the roles of Customer Support Specialist, Senior Customer Support Specialist, and Product Manager since 2018.

Thais Pedroso's education history consists of a Bachelor's Degree in Portuguese and English Languages and Literature from Pontifícia Universidade Católica de Campinas in 2006, a Degree in Hotel Management from Universidade Paulista in 2007-2008, a Master of Business Administration (MBA) in Information Technology Management from Ibmec in 2013-2014, and a Computer Programming course from NYU School of Professional Studies in 2016. Additionally, Thais Pedroso has obtained certifications from Salesforce, Coursera, Consortium for Service Innovation, and New York University. These certifications include Salesforce Certified Associate (2022), Successful Presentation by University of Colorado Boulder (2019), Business Writing by University of Colorado Boulder (2019), Graphic Design by University of Colorado Boulder (2019), Salesforce Certified Administrator (SCA) (2019), KCS v6 Fundamentals (n/a), and SQL Programming Language Professional Development Participation Course (n/a).