Engineering · Full-time · North Holland, Netherlands
We are looking for you who have previous experience with customer support in hosting. You will work as a Senior NOC Engineer to join our Customer Service team in Malta!
As a person, you are committed, open-minded, customer-oriented, and responsible.
You like problem-solving and have a critical mindset. We also expect you to have strong troubleshooting skills as well as written and verbal English skills!
Responsibilities
Proactive monitoring and support of the production systems
Event and Incident handling
Investigate problems, perform root cause analysis, and derive resolutions
Act as an escalation point for issues flagged by customer support, respond to customer inquiries
Work closely with our internal operations engineering support teams
Single point of contact for all teams
Roll out innovative ideas and solutions that will enable NOC to work more efficiently
Creating and maintaining technical documentation and processes, reporting tasks
Understand and find ways to automate tasks within operations
What we’re looking for
3+ years of NOC experience
Understanding of networking
Proactive monitoring
Incident management
Linux / Windows proficiency, experience with different Linux distros (Debian, Ubuntu, CentOS, etc.)
Experience with domain names, hosting, and SSL support
Proficiency in websites migrations between servers/providers
Experience working with VMware technologies
Bonus