Ccem Nnaemeka McDavid- Bishop

Nnaemeka McDavid-Bishop has over 17 years of work experience, starting with an Internship at the Nigerian National Petroleum Corporation in 2005. Nnaemeka then worked as a Customer Service Representative at Prologic Technologies from 2008 to 2009. In 2009, they joined Unity Registrars Limited as an IT Assistant.

In 2012, Nnaemeka joined MTN as a Team Lead - Online Customer Relations, where they served as the primary point of contact for online customers, resolved queries and complaints, and analyzed department operations to improve customer satisfaction. Nnaemeka also coordinated training for staff and utilized system-based applications for efficient customer service.

From 2016 to 2018, Nnaemeka worked as the Head of Customer Service at Billionaire Global Bet Ltd, handling customer complaints, analyzing sales performance, and establishing work procedures.

In 2018, they joined Alpha Mead Facilities & Management Services Ltd as a Customer Relationship Manager, overseeing real estate operations, coordinating project deliveries, and improving client satisfaction.

Currently, Nnaemeka is working at Interswitch Group as a Customer Experience Manager. Nnaemeka'sresponsibilities include planning and delivering projects, managing relationships with clients and stakeholders, and enhancing team productivity using software tools.

Throughout their career, Nnaemeka has demonstrated their ability to effectively manage customer relationships and ensure customer satisfaction, along with their proficiency in using various software applications and coordinating training programs.

Nnaemeka McDavid-Bishop holds a Bachelor of Science (B.Sc.) degree in Computer Science from Nnamdi Azikiwe University, which they obtained between 2003 and 2006. Additionally, they have completed several certification programs to enhance their professional development. Nnaemeka became a Certified Customer Experience Manager (CCEM) through the European Professional Certification Agency in November 2020. In January 2023, they completed Project Management Professional (PMP) Training from 3P Consulting Limited. In November 2015, they obtained a certification in Human Resources Management from Carrington Heritage Centre for Professional Development. Nnaemeka also completed a certification program in Administrative Duties and Office Management from Carrington Heritage Center for Professional Development, UK, in the same month and year. Furthermore, Nnaemeka acquired the Customer Care Representative certification from MTN Nigeria in September 2012. While the exact dates are not provided, they have also pursued additional certifications, including Foundation in Facilities Management from Alpha Mead Training Centre and Lean Six Sigma Yellow Belt (ICYB) from GoLeanSixSigma.com. Nnaemeka also completed the Professional Facilities Manager's Course from Alpha Mead Training Centre.