Adanna Hinds

Adanna Hinds has over five years of diverse work experience. Adanna is currently working at Intiveo as an Account Manager, where they are responsible for overseeing customer account management, negotiating contracts, and maximizing profit. Adanna also focuses on growing customer accounts and increasing ARR. Prior to this role, Adanna worked as a Loyalty Support Specialist at Intiveo, addressing customer concerns, preventing cancellations, and processing cancellations when necessary.

Before joining Intiveo, Adanna worked at Shopify as a Support Specialist - Advisors, where they collaborated with Support Advisors to troubleshoot complex interactions with merchants. Adanna also mentored new advisors and provided high-quality support to merchants, including business coaching. Adanna also held the role of Support Advisor at Shopify, engaging in human conversations with merchants to resolve issues and optimize customer support operations.

Earlier in their career, Adanna gained sales experience as a Sales Agent at O2E Brands, where they connected with customers over the phone and assisted with booking junk-removal services. Adanna also represented the company's products and services and conducted consumer research.

In their early professional years, Adanna worked at Royal Boutique Da Spa as a Spa Manager + Therapist, overseeing day-to-day operations, managing the facility, recruiting staff, and ensuring customer satisfaction. Additionally, they performed various spa treatments for customers, such as massages, facials, pedicures, and manicures.

Overall, Adanna Hinds has a strong background in account management, customer support, sales, and spa management, showcasing their versatility in various industries.

Adanna Hinds attended the Samuel Jackman Institute of Technology from 2016 to 2017, where they pursued a degree in Human Ecology with a focus on Massage Therapy/Therapeutic Massage.