Customer Success Manager, SMB

Who You Are:

You are a customer-focused professional with 1-2 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base. 

Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. 

What You’ll Be Doing:

• Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
• Acting as the voice of the customer
• Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
• Retaining long-term partnerships by independently renewing and expanding successful customers
• Dominating quarterly metrics concerning customer retention, price increase, and upselling
• Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Independent analysis of data in order to discover insights that drive recommendations for clients
• Tracking accounts to identify churn risks and working proactively to mitigate such risks

What You’ll Need:

• A minimum of 1-2 years of experience within a Customer Success, Account Management, or SaaS Sales role
• Experience building relationships with clients
• Familiarity with managing customer renewals and upsells
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details
• Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
• Being Fluent in English is a must 

 Why Invicti:

Your Health & Wellness Matters:

Health Insurance: 

• Taking care of our team goes beyond the office. We cover 100% of employee health care and dental premium costs. For dependents, we contribute 100% of the health care and 50% dental premium cost

VDU testing: 

• Upon joining us, we will provide for free a one time Visual Display Unit testing to ensure you can work as comfortable as possible

Employee Assistance Program: 

• Emotional Support Counseling services 24/7. Life Coaching, Dependent Care, Elder Care,Financial & Legal Support, Wellness Coaching, New Parent Support and more

Family Leave: 

• 16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent

We Value Adult/ Life Balance:

Excellent working Options: 

• Work from home or join us in our Malta Office, whichever works best for you!

Quarterly Thrive-Wellness Days: 

• One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate

Volunteerism Time Off: 

• 5 days of paid time off each year to participate in the volunteer activities of your choice

Paid Birthday Off: 

• Take your birthday off to celebrate you!

Mobile Allowance Benefit:

• This allowance will be provided to ensure you have support for work-related communication and tasks

We Value You:

Employee Recognition: 

• Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth

"At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry."