Customer Service · Global
Invicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti’s products Netsparker and Acunetix bring security and development teams together to protect company data from breach through industry-leading Discovery, Dynamic Application Security Testing (DAST), Interactive Application Security Testing (IAST) and Software Composition Analysis (SCA).
Invicti’s proprietary Proof-Based Scanning technology is the first to deliver automation verification of vulnerabilities and proof of exploit, returning crucial time to development and security teams for critical projects and innovation. Invicti serves more than 3,500 companies and public sector agencies worldwide including NASA, Samsung, IBM and Verizon.
Who We Are:
Invicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti brings security and development teams together to protect company data from breach through industry-leading Discovery, Dynamic Application Security Testing (DAST), Interactive Application Security Testing (IAST) and Software Composition Analysis (SCA).
Invicti’s proprietary Proof-Based Scanning technology is the first to deliver automation verification of vulnerabilities and proof of exploit, returning crucial time to development and security teams for critical projects and innovation. Invicti serves more than 3,500 companies and public sector agencies worldwide including NASA, Samsung, IBM, and Verizon.
Who You Are:
This role will report to the Customer Success Team Manager and oversee a portfolio of Invicti clients. Your role will involve cultivating and sustaining strong relationships with key stakeholders, addressing issues affecting customer success, and identifying retention risks and opportunities. As part of Customer Success, you will focus on enhancing customer adoption, retention, and overall success. As a Customer Success Manager here at Invicti, you will strive to be a trusted advisor on web application security best practices.
What You’ll Be Doing:
What You'll Need:
Why Invicti?
Your Health & Wellness Matters:
Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care and dental premium costs. For dependents, we contribute 100% of the health care and 50% dental premium cost
VDU testing: Upon joining us, we will provide for free a one-time Visual Display Unit testing to ensure you can work as comfortably as possible
Employee Assistance Program: Emotional Support Counseling services 24/7. Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
Family Leave: 16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent
We Value Adult/ Life Balance:
Excellent working Options: Work from home or join us in our Malta Office, whichever works best for you!
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteerism: 5 days of paid time off each year to participate in the volunteer activities of your choice
Paid Birthday Off: Take your birthday off to celebrate you!
Mobile Allowance Benefit: This allowance will be provided to ensure you have support for work-related communication and tasks
We Value You:
Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth
At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.