Mary Poppen

Mary Poppen is the current Chief Customer & Business Officer at involve.ai. She is also currently a Professor at Michigan State University, teaching in the CXM Master's Degree program. Mary has held several executive roles at previous companies such as SAP and LinkedIn, and enjoys advising multiple companies in their go-to-market and customer strategies. She is the author of a recently published book entitled "Goodbye, Churn. Hello, Growth!" and speaks frequently on the topics of customer and employee experience. She is a well-recognized thought leader in customer-centricity and serves as a mentor to several early career professionals.