Jon H.

Jon H. has a diverse work experience, starting with their current role as a DevOps Support Engineer at Ionic, where they began in 2023. Prior to this, they worked at Telnyx from 2020 to 2023, starting as a Product Support Engineer and later transitioning to a NOC Automation Engineer. During their time at Telnyx, they worked on troubleshooting customer-reported issues, wrote knowledge base articles, and assisted with onboarding new team members. Before Telnyx, Jon worked at Netfor, Inc. from 2018 to 2020, initially as a Technical Support Agent and later as a Skills-Based Routing Agent. At Netfor, Inc., they provided technical support for various clients, handled escalated tickets, and performed remote configuration of business software.

Jon H. completed a Bachelor's degree in Information Technology Management at Western Governors University in 2018. In 2020, they obtained additional certifications including the Red Hat Certified System Administrator (RHCSA) from Red Hat and CompTIA Security+ from CompTIA. The specific months for obtaining the certifications were not provided.